We want your graphic files to print without fuss and look exactly like you meant them to. We’ll be honest with you – of the small number of jobs that don’t print as expected, the overwhelming majority are from files supplied to us. Even if you’re a seasoned professional and are used to supplying files for print, please read these guidelines anyway - you might find our print guides very slightly different to what you’re used to.
Upon receipt of your PDF, we’ll perform an automated FileCheck of your file to ensure that it meets our production requirements. Our FileCheck is industry leading, and will correct many common issues ready for print.
If no errors are found in your PDF then we will proceed to print without sending you a proof.
If errors have been found and corrected that change the visual look of your graphic file then we’ll send you a proof with a list of what has been corrected.
If your PDF fails our preflight then we will request a new file. If you can’t correct the issue and would like us to then we’ll send you a fixed price cost to do this.
Sometimes we can’t correct a file, such as a low resolution image, and in this case we’ll contact you to confirm how to proceed. If we have to make manual corrections to your PDF, a small fee may be incurred.
Yes, absolutely. We prefer PDF files, but if you don’t have one then we’ll be able to work with your native files. There maybe additional charges applied depending on the file you supply us. Please call us to discuss your project further.
Remember to check the you have set your page size to match the product that you are ordering. Some products may have special sizes or bleed requirements. Most products generally have 3mm bleed on each edge, but there are some exceptions such as Booklets which have a 2mm bleed on each edge. Files supplied without a bleed will be scaled up to create the required bleed, which may result in printed elements appearing closer to the edge than expected.
Always choose a template appropriate to the orientation of your design; it’s best to have text reading ‘upright’ on screen. If it’s not possible to design the text ‘upright’ (maybe, you need a landscape front and a portrait reverse), then you must ensure the generated artwork’s front and reverse are oriented as you need.
The quiet or safe zone may vary depending on the product ordered, you’ll need to check that you don’t have any important elements in this area. For most of our products we ask that all important elements are 4mm away from the cut edge, or 5.5mm away from the page edge. Elements within this area may appear closer to the edge than expected when guillotined and often result in an uneven looking design.
The use of designed margins or uniform borders near the product edge is strongly discouraged because guillotine cutting is not accurate enough to ensure that margins will be of the same width on every edge. Even a 0.5 mm movement in the guillotine blade will make the margin look uneven. Our guillotine tolerances are ± 1 mm for Litho Products and ±2 mm for Digital and Large Format.
When saving your file, ensure that you have set the artwork up in the correct colour mode for the product that you are ordering. Most products are produced in CMYK process colour. If RGB or LAB colours are found they will be converted to CMYK which will result in some colour shift. We do not recommend supplying files in RGB or LAB as it's unlikely they'll print as expected. Pantone Colours will also be converted to CMYK (where applicable) with the same results.
Remember to check the requirements for the resolution of images, as it may vary for different products. For CMYK process printing, your colour images should be set to 300dpi @ 100% size.
Ensure that you supply us with the correct number of pages in your file. You can supply your pages as individual PDFs or as a multiple page PDF. Page 1 should be supplied as the front design, page 2 the reverse and finishing on page 3 where appropriate. If individual pages are supplied then they must be clearly labelled to ensure the accuracy of print.
Remember to check that you are saving your file in the correct format for the product that you are ordering. We would prefer you to supply us with a 'High Quality' PDF with a 3mm bleed and crop marks.