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How can I order from you?

The best way to place an order is through our website. It ensures all of the details can be processed accurately and quickly. Alternatively you can email us with your order, please be sure to include all of the information relating to the order such as product type, size, orientation, finish, paper quality and the relevant files too.

How do you take payment?

We take security very seriously and therefore we make sure that we use only the best partners to handle any payments made to us. You can currently make payment through either Paypal or Stripe, both leaders in internet based transactions.

What is your turnaround time?

From the moment that your order is confirmed and paid for we know that you’re eager to get your hands on your product. We’re just as eager to get it to you! We do, however, need to produce it and make sure that it meets our high standards. On average our delivery times are 2-5 days but if you need things faster then please feel free to get in touch.

Can I book a slot in advance if I order early?

We can take orders early but we are unable to book guaranteed slots in our press to accommodate these orders. We would essentially print all our jobs in a queue as quickly as possible without skimping on quality. You can always place your order with us early to ensure that you have it delivered within a specific time frame. We would print this for you and hold it until you’re ready to receive it.

Can I get my order turned around quicker? I’m happy to pay more.

Sometimes we may be able to bring your order forwards onto the end of another print run but this isn’t always possible. Please do get in touch to find out if this is something we can support at the time of order. We will always try our best to help out. In the interest of fairness to all customers that print through Papadam Studios there will be an additional charge to use an express service.

Can I change my order?

Due to the nature of business and our high speed turnaround it’s not always possible to change your order after you have submitted it. However, we’ll always do our best. As long as production hasn’t begun on your order we may be able to pull it from a the print queue so that this can be changed. Please be aware that there is a chance that this may delay your order slightly.

Can I change my shipping address?

It may be possible to change your shipping address as long as the goods aren’t already in transit. Occasionally it is possible to change the shipping address whilst in transit through our delivery partners. Please reach out to our delivery specialists who will be able to assist you in this.

How do I cancel my order?

To cancel your order, please drop us an email on hello@papadamstudios.com or call 020 8050 1781 quoting your order number. Please note that because of our high-speed turnaround, orders are printed very quickly. This means we may not be able to accept cancellations after placing the order.

What if I am not satisfied with my order?

Whilst we do everything we can to make sure we meet your requirements, there still may be a time where you’re not 100% satisfied. In this situation please call 020 8050 1781 and ask to speak with customer services. Please remember to have your order number to hand. Our customer services team may ask for pictures to get a better understanding of the issue. If you are unable to call or it is out of hours, then please email hello@papadamstudios.com with as much detail as possible and they will be happy to help.

Is it possible to leave feedback on my recent order with Papadam Studios?

Within a week of dispatching your order, an email will be sent through to you with a prompt to leave feedback through the independent review website TrustPilot. Alternatively, if you would prefer, you can send your feedback to hello@papadamstudios.com.





Payment

What methods of payment do you accept?

Security is paramount to our business and we feel that same when it comes to you putting in sensitive data. To preserve the integrity of your data we use the most secure partners to process transactions, Paypal and Stripe. Both are leaders in the fields and we feel that they will best secure your payment details. We also want to make sure we give you full flexibility on which cards we accept and both Paypal and Stripe will support the following payment cards: Visa Mastercard American Express Maestro Solo.

Are there any additional charges for using a credit card?

Simply put, no. We don’t believe in forcing a customer to pay for something in a specific way so that it better benefits us so we just like to keep it plain and simple.

Do you offer credit accounts?

Credit accounts are available upon requests as long as the application meets our requirements. Please get in touch with our accounts team by email accounts@papadamstudios.com or giving us a call on 020 8050 1781.

Do you store and credit card information?

As mentioned previously security is paramount so we do not store any card information on our servers or internal databases.

Can I get a copy of previous invoices?

Absolutely, send a request through to hello@papadamstudios.com and one of our account specialists will be able to send you a copy of the requested invoice.





Artwork

I’ve uploaded the wrong artwork, what can I do?

If you have uploaded the wrong artwork, please drop us an email on hello@papadamstudios.com or call 020 8050 1781 quoting your order number. Please note that because of our high speed turnaround, your items will be printed soon after you place the initial order, however we will always do our best to change the artwork as late as possible.

What file types do you accept?

Different print jobs have different requirements: If you are sending us artwork with a mix of graphics and photography, please provide us with a print ready PDF. If you are sending any Photography, please ensure it is as high resolution as possible and provided in JPG, JPEG or a PNG. If you are sending over an EPS, please ensure that all the fonts are outlined.

Do you accept Microsoft Word or Powerpoint files?

Unfortunately not. Files created in the Microsoft Office suite aren’t going to be print quality files or colours. Whilst it’s find for printing on regular printers our colour corrected screens will display a colour that will be different to the desired colour and will be more accurate towards printed material. A Microsoft Office file saved as a PDF however will be sufficient to use for a more professional finish.

What is the maximum file size that I can upload?

The maximum file size that you can upload is 20MB. If your file is larger than this then we would recommend using WeTransfer and sending this over to hello@papadamstudios.com with your order number in the description. If you have multiple files please also use WeTransfer to send them over and again add in your order number.

What are trims, bleeds and safe margins?

The Trim lines help indicate where the product is cut down to the desired size and refers to the end of the paper or finished size of a product. The Bleed is the area to be trimmed and ensures that no unprinted edges occur in the final trimmed document. The Safe Margin is the area between the text and graphics that are not meant to be trimmed.

I have ordered Spot UV, how do I let you know where to apply it?

We recommend using a program like Adobe Illustrator, creating a new layer called 'Spot UV' and indicating where you’d like it, using 100% Magenta to highlight the area.

Do you have any templates available that can be used when designing?

We have a range of Photoshop, InDesign and Illustrator templates that can be found here (add link to templates page)

Do you print in RGB or CMYK?

All of our printing is done in 4 colours, Cyan, Magenta, Yellow and Black (CMYK). Please ensure any artwork created is set to CMYK. Any artwork created in RGB will be converted to CMYK which can affect the colours when printed.





Delivery

How much does delivery cost?

It’s free to all UK mainland deliveries.

Which shipping carriers do you use?

We want the goods to arrive to you safely and in good time and therefore we use only the most trusted delivery partners, UPS and DPD.

Do you ship outside the UK?

We can ship anywhere in the world but it’s a service that isn’t currently available online. If you need international shipping please get in touch on hello@papadamstudios.com or 020 8050 1781 and one of our delivery specialists will be happy to help.

Can I upgrade my delivery to receive it any quicker?

We usually ship next day delivery. This means that the goods will usually be delivered the next working day after dispatch. The only other way to speed up receipt of goods is to use our express option to produce your printed media quicker for dispatch. This will come at an additional cost however and isn’t always possible. Please get in touch on hello@papadamstudios.com or 020 8050 1781 and one of our team members will be happy to help.

What is the latest time for delivery?

Deliveries are scheduled between 7am and 7pm Monday to Friday unless otherwise specific. For more information please click here to view our delivery details. (add link to delivery and returns)

How can I track my order?

You will be sent a tracking number by email when the order is dispatched. The email will include a link to the tracking area through our delivery partners. You can also download apps developed by our delivery partners to track and amend your shipment. Please click here for more information. (add link to delivery and returns).

My order is due to day but I won’t be in, what can I do?

On the day of your delivery you will be sent an SMS message with a time slot and we will ask you in this message if you’d like to move the delivery to another day. If you wish to change the day or location of the delivery please refer to our delivery page and download the relevant app from our delivery partners to make the changes. Alternatively get in touch on hello@papadamstudios.com or 020 8050 1781 and one of our delivery specialists will be happy to help.

My order hasn’t arrived, what do I do?

The first thing to do is check the couriers website. It may be that they have tried to deliver your order and you were not in. They may have left your order in a safe place, or left it with a neighbour. The website will tell you in the tracking section what has happened to your order. If you are still unable to locate your order, please drop us an email on hello@papadamstudios.com or call 020 8050 1781 quoting your order number and we’ll be happy to help.

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